Intro

We are excited to welcome the best fans in motorsports back to the track! As we prepare for the return of racing and our loyal fans, your safety remains our top priority. Please read the safety measures below carefully and help us by complying with all our race-day measures for the Hollywood Casino 400!

Safety Measures & Fan Requirements

Safety and Social Distancing Guidelines

a3

Graphic outlining protocols which are also listed in text below 

We are working with Kansas and Wyandotte County health and government officials to ensure the venue will be ready to provide a safe experience for all NASCAR fans in attendance. Amended safety measures will be in effect that include:  

  • Strict adherence to the CDC-recommended 6’ social distancing will be mandated onsite 
  • All guests (age 3 and up) will be required to bring and wear mandatory face coverings* 
  • No coolers of any type will be permitted inside of the entry gates
  • UPDATE: Pass-outs and re-entry will be allowed
  • No tailgating prior or post event is permitted on property 
  • Guests will be directed to specific, spaced-out parking lots
  • A sequenced entry/exit procedure into the facility property/gates will be used to minimize large concentrations of personnel or guests 
  • All guests will be screened prior to entering the event gates; initial screening will include questions regarding current health status and potential exposure, as well as a non-contact temperature check 
  • Entry and exits to the grandstands, along with routes to concession stands and restrooms via the concourse will adhere to social distancing guidelines 
  • Multiple hand washing and hand sanitizing stations will be placed throughout the operating areas and entrances 
  • A “Clean Team” of staff, clearly identified for guests, will be cleaning or disinfecting at all times 
  • Clear bags, up to 18"x18"x14", will be allowed. These bags can contain ice and pre-sealed and packaged food and beverage items, including alcohol 
  • No glass containers of any kind will be allowed 
  • Limited concessions items, including economically priced options, as well as limited track/NASCAR merchandise, will be available for purchase

*For guests who may need an accommodation in order to comply with any facility rules and/or protocols, please contact our Guest Services team when you arrive on property for further information.

Masks will be required at all times

a

Yes, as with our essential personnel and competitors, fans will be required to wear masks while on Kansas Speedway property.* If fans do not have them, we will provide them upon arrival. 

*For guests who may need an accommodation in order to comply with any facility rules and/or protocols, please contact our Guest Services team when you arrive on property for further information. 

Entering the Track & Staggered Entry

a

Parking lots will open at 10:30 am. Fans will enter the grandstands at dedicated entry points in a sequenced fashion to reduce large gatherings and ensure a smooth screening process. Please find your entry time below. If you are seeing a different entry time on your ticket, please re-download or reprint your ticket and check again as the times below have been updated since tickets first became available. If you see any discrepancies after re-downloading or reprinting, please call us at 866-460-7223. 

 

SECTION ROW GATE TIME
128-102 & 127-101 ALL Rows 1-18 GATE B 1:00
128-102 & 127-101 ALL Rows 19-30 GATE B 12:30
129-171 ODD Rows 1-18 GATE C 1:00
129-171 ODD Rows 19-30 GATE C 12:30
130-160 EVEN Rows 1-18 GATE A 1:00
130-160 EVEN Rows 19-30 GATE A 12:30
228-200 & 227-201 ALL Rows 31-48 GATE B 12:00
228-200 & 227-201 ALL Rows 49-65 GATE B 11:30
229-259 ODD Rows 31-48 GATE C 12:00
229-259 ODD Rows 49-65 GATE C 11:30
230-260 EVEN Rows 31-48 GATE A 12:00
230-260 EVEN Rows 49-65 GATE A 11:30

 

New seats to allow for social distancing

a2

Existing ticket holders are currently being reseated to allow for social distancing. Our team will place you in seats as comparable as possible to your original seats. We will send you an email as soon as we're done reseating to confirm your new location.

The Kansas Speedway team will automatically block the selection of surrounding seats to ensure proper spacing for social distancing.

Social distancing will be mandated on-site and strictly enforced by staff on-site. 

Coolers will NOT be permitted

a3

In accordance with safety guidelines, no coolers of any type will be allowed inside the entry gates for grandstand ticket holders. Only clear bags up to 18"x18"x14" in size will be allowed. However, pre-sealed and packaged food and beverage items (including alcohol) will be allowed in the permitted clear bag. No glass containers. 

Limited Concessions menus will be available, including economically priced options. Cash and Credit Cards will be acceptable forms of payment.

How will you be sanitizing restrooms and concession areas?

a3

In terms of restrooms and concessions, all locations will maintain physical distancing. We have all indoor public areas professionally disinfected every day in addition to the more frequent cleaning of high touch surfaces that happens throughout the day.

There will also be no buffet or self-serve options at concession locations. There will be limited menus and limited food preparation onsite, as well as physical barriers between the guests and food service operations. Finally, anyone involved in food preparation will undergo the same screenings as employees. 

What concession options will be available?

a3

Multiple concession locations will be open near the available seating sections. Each location will have hand sanitizer, directional signage, social distancing signage, and an attendant sanitizing the area throughout the event. 

Limited Concessions menus will be available, including economically priced options. Cash and Credit Cards will be acceptable forms of payment. Limited NASCAR merchandise will also be available.

Concessions Menus will be limited and served individually packaged.  Items available for purchase:

  • Hot Dogs*
  • Cheeseburger w/ Fries
  • Chicken Tenders w/ Fries
  • Pulled Pork Sandwiches
  • Pizza
  • Turkey Bacon Wraps
  • Salads
  • Candy/Snacks
  • Chips
  • Bottled Water*
  • Bottled Soda
  • Beer* (one economically priced brand)

* Denotes economically priced option 

Accepted forms of payment: Cash, Debit, Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Samsung Pay. 

Can fans access the infield for this race?

a3

No. For this event, the infield will only be open to competition-essential personnel. If you purchased Pre-Race Passes, Ignition Garage, FanWalk or GEICO Infield Camping, please click below to see credit or refund options.

There will be no tailgating on race day

a3

No. Fans attending the event (with the exception of campers in their designated spots), along with those who were ineligible to attend, will not be allowed to tailgate for this event on Kansas Speedway property before, during, or after the NASCAR Cup Series race. This is in accordance with CDC guidelines and safety protocols. 

Will there be a Pre-Race Concert?

a3

There will not be a pre-race concert for this event. 

Will you have displays in the Midway?

a3

Although there may be a few static displays onsite during the event, the large interactive displays traditionally featured during our events will not be at the track in order to minimize contact and ensure safe social distancing.   

Racing Electronics will not be on-site

a3

Racing Electronics will not be attending the race in Kansas and FanVision services will not be available. If you are bringing your owned RE scanner or LEGEND device to the race, click below for Over-The-Air programming information and frequencies.

ADA Tickets & Seating

a

If you had ADA seating originally, your seats remain in your account. Please call us at 866-460-7223 with any questions or to inquire about adding ADA seats. 

What happens if a fan falls ill during the race?

a3

There will be dedicated medical assets resourced to provide treatment and transport of any fan(s) developing symptoms during the event. In addition, a robust disinfecting / decontamination capability has been established for immediate on-site response. Finally, local public health officials will be notified of the potential infection. 

Camping Measures & Requirements

Merchandise Haulers

Ticket Delivery & Access Instructions

Tickets @ Home via smartphone

a3

TICKETS @ HOME: MOBILE TICKETS 

Option 1 – access from your email confirmation 

a. All ticket holders will receive an email confirmation once your reseating has been completed. 

b. This email confirmation will contain a URL that will display mobile tickets when opened on a mobile device. 

c. You can add these tickets to your wallet on iOS or Android devices 

Option 2 – logging in to your account 

a. You may also log in to your online account to access your tickets using the email address and password created when you purchased online.  

i. If you purchased via phone, please see instructions below under Set Up My Tickets Account to set up your account

b. Log in to your My Tickets account

c. Once you have accessed the tickets sales page click on the menu (☰) in the upper right corner. 

d. Click on 'My Tickets' tile. 

e. Login into your account using the same username and password combination used to complete the purchase online (or set up your account).  

f. Click the 'View Ticket Inventory' tile at the bottom of the screen. 

g. Click on the tile for the event you’d like to display your mobile ticket for. 

h. Click on the 'Section Row Seat' indicator tile to display the barcode to be scanned for entry

i. Add the ticket to your Apple or Digital Wallet for ease of access when entering the gate. 

Set up My Tickets Account on Mobile Device 

a. Click Here to Access Login Page 

b. Click on the menu (☰) and choose LOGIN 

c. Click SIGN UP button 

d. Complete the User Profile section and check the box at the bottom to accept the Terms & Conditions. The email address must match what was provided for the phone order. 

e. After completing the SIGN UP, you will have access to your tickets. Follow instructions starting at 2.d. above 

Tickets @ Home on desktop computer (Print at Home)

a3

TICKETS @ HOME: COMPUTER ACCESS 

1. Login to your My Tickets account using the same username and password combination used to complete the purchase online (or setup your account). 

2. Click on the 'My Ticket Inventory' tab. 

3. Click the Ticket Action drop-down field and choose Print Tickets

4. The default view is by event. Select the 'Order' tab to view inventory by order. The event view will show all tickets for events in the selected month, for all order. 

5. The order view allows you to display tickets by individual order ID. 

6. Click the arrow on the left side of an event to see the ticket inventory for that event. 

7. Use the checkboxes to select the tickets you wish to print. 

8. Verify the selected tickets and click 'Continue.' 

9. Verify the information of the Print Tickets screen and click 'Print Tickets.' 

10. Click 'View' and 'Print Tickets,' or you also have the option to download the tickets to your digital wallet. 

11. A new window should pop up with your printable ticket. Another window should pop up where you can select your printer and print the ticket.