As a result of the Coronavirus’ impact on our nation and state and local health guidelines, we have taken actions to protect the safety of our fans, vendors and the stakeholders. The races originally scheduled for May 2020 and rescheduled for July 23-25 officially ran without fans in attendance.
Ticket holders have automatically received a credit for the full amount of their purchase, plus an additional 20% of the total amount paid, in their account as of July 13. The credit can be applied to a future race event in 2020 or 2021 at a NASCAR-owned track. The deadline for refund requests has passed; we are no longer accepting refund requests for this event.
Please note that our team will be in touch as soon as possible regarding your request, but it may take up to 60 days from the original form submission date to process requests.
Q: At what other tracks can I use the event credit?
A. Ticket holders have received a credit within their Kansas Speedway account automatically as of the week of July 13. No customer action is needed. Ticket holders may use the 120% credit toward a future 2021 NASCAR-sanctioned event at any NASCAR-owned track, subject to availability. NASCAR-owned tracks with applicable NASCAR-sanctioned races where event credits may be used include the following:
- Auto Club Speedway
- Chicagoland Speedway
- Darlington Raceway
- Daytona International Speedway
- Homestead-Miami Speedway
- Kansas Speedway
- Martinsville Speedway
- Michigan International Speedway
- Phoenix Raceway
- Richmond Raceway
- Talladega Superspeedway
- Watkins Glen International
Please contact the ticket office at 866-460-7223, if you’re interested in applying your credit to an event at another NASCAR-owned track.
Q: What do I need to do to get an event credit towards 2020 or 2021 events?
A. Ticket holders have received a credit within their Kansas Speedway account automatically. No customer action is needed to receive the credit.
Q. Can I get a refund instead of an event credit?
A. The deadline for refund requests has passed; we are no longer accepting refund requests for this event.
Q: Can I use my 120% credit towards my renewal?
A. Yes, in addition to the tracks listed in question one, the credit can be applied to your 2021 Kansas Speedway renewal.
Q: How will I receive my refund?
A. Refunds will be processed back to the credit card used on the original order. Refunds could take a minimum of 60 days to show on your credit card. If tickets were purchased using another method of payment, a refund check will be issued and mailed to the ticketholder on file. Refund checks could additionally delay payment. Every effort will be made to expedite your refund.
Q: I bought tickets through another source, can I still get an event credit or refund?
A. If you purchased tickets through a third party, please reach out to the third party for their refund policy.
Q: Can I get an event credit for my campsite as well?
A. Any paid admission - including grandstand seating, camping and fan hospitality - that were purchased in advance on the ticket holder’s account have been included in the automatic event credit.
Q: How do I get a refund for the rest of my race weekend travel?
A. Fans will need to work directly with airlines, hotels, etc. for any such possible arrangements.
Q: I have not yet heard back from my form request. When can I expect a response?
A. Our team is reviewing all forms and personally contacting fans to ensure that requests are processed. We appreciate your patience as we continue to work through this unprecedented time. Please check your voicemail and email (including your spam folder) as our team is reaching out and may be calling from various phone numbers.
Q: Why haven't I received my tickets?
A. Kansas Speedway’s 2020 tickets have not been mailed. We will provide an update on tickets at a later time once the rescheduled date is determined.